Workplace Experience Manager | Events | Internal | Up to $5.5K

Key Responsibilities

Build lasting relationships with clients, employees, stakeholders, and service partners.
Create a positive and engaging workplace experience through community activities and employee engagement initiatives.
Work closely with the client and Facilities Management team to improve workplace services and employee experience.
Plan and coordinate workplace activities, meetings, and special events.
Gather feedback and identify opportunities to continuously improve the workplace experience.

Develop and implement client and employee engagement initiatives.
Engage regularly with employees, guests, and key stakeholders to understand their needs.
Develop internal communications for events, workplace initiatives, service updates, and celebrations.
Manage communication channels such as newsletters, digital displays, and internal platforms.
Conduct regular stakeholder meetings and follow up on feedback and service improvements.

Develop and manage a monthly calendar of events and engagement activities.
Plan and coordinate events from start to finish, including catering, venue setup, entertainment, equipment, and vendors.
Deliver engaging and memorable events that meet client expectations.
Coordinate with internal teams and external vendors to ensure smooth event delivery.
Gather feedback and continuously improve event quality and participation.

Manage the day-to-day delivery of Enterprise Services and ensure agreed service standards and SLAs are met.
Coordinate vendors and oversee workplace support equipment, maintenance, and related services.
Manage pantry and refreshment services, including beverages, vending machines, water dispensers, and pantry supplies.
Coordinate office support services, including stationery, shuttle bus services, newspaper delivery, e-waste, and confidential waste collection.
Monitor vendor performance and resolve service issues promptly.
Identify opportunities to improve service quality, efficiency, and the overall workplace experience.

Minimum 5 years of relevant experience in workplace experience, community management, event management, hospitality, facilities management, front-of-house, or a related field.
Familiar in event planning and coordination in a corporate environment.
Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
Excellent customer service mindset with a passion for creating positive workplace experiences.
Good planning, organisation, and project management skills.
Ability to manage multiple priorities and work independently in a fast-paced environment.
Experience managing vendors and service providers would be an advantage.
Creative, proactive, confident, and solutions-oriented.
Good working knowledge of Microsoft Office and digital communication platforms.